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OPENING HOURS:  7 DAYS A WEEK  8AM - 5PM

Best4baby

Ebays fastest growing BABY SHOP

Product Details

Model

Colour

Condition

Suitability

Description

Postage

• GET IT FAST  GET IT FAST   GET IT FAST UK SHIPPING
  
• PARCELFORCE 24 FULLY INSURED NEXT WORKING DAY DELIVERY

Postage & Payment

• We dispatch all items either by Parcelforce courier or via Royal Mail 1st class delivery. Each item clearly states which postal service is used and this is the only option available.
• PARCELFORCE
  
• Goods are dispatched daily ( Monday – Friday ) via PARCELFORCE 24, on a NEXT WORKING DAY ( Monday – Friday ) delivery service. Cot beds & some items of nursery furniture are dispatched on a PARCELFORCE 48 service.
  
• This service is for the vast majority of the UK mainland.
  
• If you live in areas covered by the following postcodes --- AB31 & above, DD8,DD9,DD10, FK8 & 3, FK16,17 & 21, PH10 & 11, PH13 &14  the same postage cost is charged & the item is still dispatched the same, but on a PARCELFORCE 48 service, which is a 2 working day delivery.
• We deliver to Northern Ireland, British & Scottish Isles ( EXCLUDING THE CHANNEL ISLES Please see below for delivery details ) & all of the following Scottish Highland postcodes --- IV1-36, IV40, IV52,53 & 54, KA27, KW1-3, KW5-14, PA20-49, PA62-77, PH17-26, PH30-41 & PH49 & 50. All items are dispatched in exactly the same way & sent by PARCELFORCE 48 on a 2 day working delivery service.
  
• A PARCELFORCE COURIER SURCHARGE OF £10 IS APPLICABLE TO ALL OF THESE AREAS.
• We are also able, via PARCELFORCE 48, to ship to the Channel Isles & Southern Ireland.
• Please email customerservices@best4baby.net for a postage quote BEFORE YOU PURCHASE AN ITEM.
• N.B. The delivery time frame quoted is provided by the courier. Sometimes due to operational procedures there may be a delay in delivery. We cannot be held responsible for any loss or inconvenience incurred as a result of this delay and are unable to offer any refund on postage paid
• ROYAL MAIL
• All items are sent on a first class delivery service. Items ordered before
  1.30pm Mon-Fri will usually be sent that working day. The price quoted
  covers delivery to UK mainland and Northern Ireland.
• First class post should be delivered the next working day following
  dispatch, however you should allow 21 days from dispatch for
  delivery of the order. This is because until this time has expired from
  dispatch,Royal Mail consider the item to be delayed and not lost.
• It is only after this time has passed that we would be able to initiate a
  claim with Royal Mail for the loss and send a replacement item.
• You would need to inform us of non-receipt via email to allow us to resolve
  the matter with you.
• If on delivery, your item has been damaged by the Royal Mail we would need to be
  notified via email and the item and all original packaging needs to be
  retained so a claim can be made for the damage and a replacement item sent.
• Should you receive an item sent via Royal Mail and wish to return it under
  our returns policy (for full details please see below) then you would need
  to contact us within 7 days of receipt.
  
• We would then provide you with an RMA number and you would need to arrange
  to return the item to us.
  
• We would suggest that you use a postal option that requires a signature as we cannot
  be held responsible for items that you return, if they are lost in the post.
• You would be responsible for all postage costs incurred in returning the item to us.
  
  
  
  

• All deliveries require a signature.
  
• When your order has left our warehouse you will be advised by email. You will also receive an email from the courier with your unique tracking number that will enable to track your order at all times.
• Please ensure that you include your correct full address including postcode, as an incorrect address will cause a delay in delivery. We cannot be held responsible should a third party sign for the goods at the address you have provided.
  
• Should a delivery be attempted and no-one is available to provide a signature, a card with details of the parcel will be left at the address by Parcelforce.
• Please contact them direct regarding re-delivery & a second attempt to deliver should then be made on the next working day (Mon - Fri).
• If a parcel is returned to us after a card has been left at the address & no response has been received, you the customer will be held responsible for the full cost of returning the parcel to us.
  
• This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched.
  
• There will be exceptions whatsoever.

• Please note collection is not possible on any purchases. 
• Please note that we will only deliver to the address that your payment card is registered at.

Payment

• PAYPAL is accepted for all purchases, just click on the link after clicking on the “Buy It Now” link.
• We do not charge you for this service.
  
• Please Note that for all PARCELFORCE NEXT WORKING DAY DELIVERIES the cut off time is 1.30 pm daily but may be earlier,without notice, in very busy periods.

• For those of you who prefer, we also have a telephone Credit/Debit Card Hotline that is available, for your convenience, to enable you to pay by credit card over the phone.
• PLEASE NOTE THAT THIS NUMBER IS ONLY TO BE USED FOR CREDIT CARD PAYMENTS. The person you speak to will only be authorised to take your credit or debit card details & will not be able to help you with any other enquiries whatsoever.
  
• Please be patient as although we have a number of telephone lines certain times of the day are extremely busy.

• IMPORTANT PLEASE NOTE The Payment Options above are the only ones available.
• WE DO NOT ACCEPT CHEQUES OR POSTAL ORDERS.

• IMPORTANT:
  
• Please ensure that a valid phone number is included with your address so that the courier can contact you if necessary regarding your delivery. 

Other Terms & Conditions

• If your item is damaged in transit please contact customerservices@best4baby.net stating your ebay item number, buyer user id, delivery address & details of the damage.
  
• For all items we must be notified by email within 48 HOURS of receipt of your item if the item is damaged.
• No exceptions will be made whatsoever.
  
• All items sent by Parcelforce are covered by Parcelforce insurance and any items damaged in transit will be collected free of charge.
• The damaged item will be returned to us and a replacement will then be dispatched to you immediately free of charge.
• No refund will be given.
  
• If we do not have the item in stock, you will be refunded in full within 48 hours after the item has been returned to us.
• If your item is faulty on receipt please contact customerservices@best4baby.net within 48 HOURS. We will then arrange for the courier to collect and return the item to us. We will then investigate and if it is clearly a manufacturer defect we will replace the item or refund you in full, as required. However if the fault is not clear we reserve the right to return the item to the manufacturer for them to make the decision.
  
• All of our products carry a manufacturer six month warranty, from the date of purchase, for defects in manufacturing and materials.
• This does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed.
• All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken on the item the warranty will be considered invalid.
• The statutory rights of the customer are not affected by the warranty.
• If a fault develops whist the item is under warranty please advise us by email with as much detail as possible. Depending on the nature of the fault it may be possible to send a replacement part. If not we will arrange to collect the item and return it to the manufacturer for them to investigate. You will be asked to pay the p&p charge to collect & return your item before collection is arranged. This varies depending on the item, you will be advised of the cost at the time.
• When an item has been returned to a manufacturer they will investigate the fault. If they consider it to be due to a manufacturing defect a repair will be undertaken, or a replacement sent, at no cost to the customer. However if the manufacturer deems the fault has occurred because of customer misuse, the customer will be responsible for all repair costs. These will need to be settled before item is returned to the customer.
• Right to cancel. No charges will occur if we receive notice, by email, that you wish to cancel your order, prior to dispatch.
• You reserve the right for seven days from placing your order to cancel. If we are notified, by email, you wish to cancel your order after it has been dispatched, we will arrange to collect your order and the p&p charge you paid to receive your order will be deducted form any refund to cover the return.

RETURNS POLICY-- Please Read Carefully

• We are confident that you will be delighted with any product that you purchase from us.
  
• If you are unhappy with the contents of your order please contact us as soon as possible to allow us to resolve the problem with you.
• Should you decide to return your order we must be notified, by email, within seven working days from receipt. You will then be issued an RMA number that is valid for seven days from date of issue. We will then authorise the return and arrange for the collection from you. The goods must be returned in full, including any accessories, with all labels still attached and all in original packaging. The box must be sealed securely with clear tape.
• The customer will be totally responsible for the cost of the item being returned to us.
  
• Upon receiving the returned item we will check & inspect the goods.
  
• ONLY IF THE GOODS ARE IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED will we refund you ( within 7 days ) in full less the cost of returning the item. You will be charged the same p&p as you paid to dispatch the goods to you.
  
• Please Note that our decision on the condition of the returned goods and the refund to the customer is final & NO EXCEPTIONS WILL BE MADE WHATSOEVER IF THE RETURNED GOODS ARE NOT IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED.
  
• If our Quality Control department decides that the item is NOT in the condition it was sent, the item will be returned to the customer & this decision will then be final.

Customer Service

• Thank you for viewing one of our items. We work very hard to ensure that we always offer a good selection of quality items at great savings to you.
• Please read thoroughly the full item description before you email us with questions. If you query is not answered please email customerservices@best4baby.net and we will reply as quickly as possible.
  
• Please purchase from us with confidence. We are established power sellers that continue to grow from strength to strength. Please add us to your “favourites” list as we are always adding new lines to our stock. We pride ourselves on offering to you, our customer, unrivalled customer care at all times .
• As soon as we have received feedback from a buyer relating to a transaction with us we shall leave the corresponding feedback. We like to ensure that our customers are 100% happy with their buying experience from “Best4baby” prior to leaving feedback.
• In cases where winning bidders fail to pay for their item we will initiate ebays unpaid item process and block that user id from bidding on our products.