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SHIPPING: Your shipping is calcuated based upon the distance between your zip code and our shipping location. We generally ship to the lower 48 states via UPS Ground. You also have an option to ship the items via U.S.P.S. Express Mail for an additional charge. This is a 1-2 day service based on your shipping location.  If you have other specialized needs, please contact us and we’ll be glad to assist you.

SPECIAL NOTE TO RESIDENTS OF ALASKA, HAWAII, AND U.S. TERRITORIES AND MILITARY ADDRESSEES (APO/FPO): We do ship to these locales via U.S.P.S. Priority Mail, however, the eBay system prices your order based on UPS Ground’s rate chart (and won’t price anything for APO/FPO addreses). Kindly ask us to reprice your shipping, as it will be significantly lower. Be advised that after Thanksgiving, the post office will not be as reliable as normal and there may be a significant delay in your delivery time.

SPECIAL NOTE TO CANADIAN AND INTERNATIONAL RESIDENTS: As the holidays draw near, the United States Post Office becomes bogged down. With the exception of Global Express Mail to Australia shipments, which ship guaranteed, delivery times can double or triple. If you order after November 27, your Airmail Parcel Post or Priority Mail orders may not arrive in time for the holidays. It is advised that you choose either USPS Global Express Mail or UPS Standard to Canada (available for Canadian customers only) after that date. Canadian customers, be advised that should you choose UPS as your carrier, siginificant brokerage fees, in addition to your customary duties and GST and PGST charges (if applicable) will apply. The buyer is responsible for all brokerage fees and customs duties.

COMBINED SHIPPING (US): We will combine shipping with your other orders. For United States residents, the typical charge is $1 per additional glass (in all but the Sommeliers series) or $4 for each additional decanter or Sommeliers series glass that you buy. If shipping for the item is listed as complementary, we obviously will not charge you for shipping those glasses. We must adjust your invoice for these changes to take affect. If you are shipping multiple items, kindly wait for that invoice before remitting payment.

COMBINED SHIPPING (International): For International orders, we will charge $1.50 per additional glass and $5 per additional decanter/Sommeliers series glass for the first 12 glasses or two decanters that you buy. (If one decanter is purchased, you have the ability to also purchase six glasses). If your purchases are so large to require shipment in a second box, we must charge the flat rate box fee for the shipping method of your choosing for that second box, plus any additional per glass charge. We wll not assess a per glass charge on the first set of glasses to go into the second box. We must adjust your invoice for these changes to take affect. If you are shipping multiple items, kindly wait for that invoice before remitting payment.

WHO WE ARE: “Wine-glassâ€� on eBay is operated by an old fashioned bricks and mortar wine and spirit shoppe, located in the suburbs of Atlanta, Georgia.  Our store has been in business for over 10 years, and has a long term track record of satisfying our customers. We also operate wineglassguys.com, the Internet’s premier site for your online glassware needs.

RETURNS (ALLOWED!!): Should you be at all dissatisfied with your purchase, we gladly accept returns or exchanges of new, unused merchandise within 14 days of our shipment to you, less original shipping charges and a 15% restocking fee (intended to partially cover our packing, eBay and PayPal fees).  Please contact us should you desire to make a return or exchange before you send your items back so that we can provide you with the necessary details.

SALES TAX: Because our retail store is located in Georgia, shipments within Georgia require us to collect 6% sales tax.  We do not collect sales tax for shipments to any other locations.

PAYMENT: PayPal is our preferred payment method, which can handle credit cards and electronic checks.  Should you wish to pay by personal or company check or money order, those are also accepted.  Orders paid by personal or company check will not ship until the checks clear.